![]() ![]() In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.Ī zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. ![]() In the User Account Control (UAC) pop-up window, click Yes to continue the installation. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. WARNING: Do Not click the Repair System under Advanced unless requested by a Malwarebytes support agent or authorized helper ![]() I want to ensure that I don't have any viruses, spyware or anything on my PC if there is any, it's removed.Ĭan you please help me with all of you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility or its subsets, please carefully follow these instructions: I think the antivirus detected and deleted it a while back it was related to the Firefox browser however, I'm still very anxious it's still on my PC. I would like some help deleting this folderģ) I'm anxious that there is secret spyware, virus or something still on my PC. My CPU spikes to 90% often for no reason.Ģ) Another issue I have had is that I've been trying to remove this folder from one of my drives, and no matter what I do, it won't delete even after trying to force delete it. I couldn't screenshot when it used more CPU and memory, which made my PC lag badly. These photos of the tasks are kinda examples. I realised that the normal Windows tasks, for example, the audio device, desktop manager, and antimalware service executable task, used a lot of CPU and memory, especially when playing and talking to my friends or even simple tasks like watching youtube or listening to music. However, it's been hard to use my computer without it freezing and laggy with the audio or just having a massive lag spike. I wasn't too sure what to do and thought it was normal. Endpoint Detection & Response for Serversġ) After the KMSpico issue was resolved, a few days later, this issue came up. ![]()
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